FREQUENTLY ASKED QUESTIONS
Welcome to HypeHetch.. We believe that high-quality designer items should be affordably available to everybody with a sense of fashion. To enhance your shopping experience, we listed some answers to questions we receive most often.
Where can I follow up on my shipment?
It’s incredibly easy to follow up on your order, just simply open the chat button on the bottom right corner and type your full name along with your order number.
Why is my order taking so long to arrive?
It is very normal that some shipments get delayed often at DHL due to the overload of shipments or a worldwide special situation concerning the limitation of shipping flights to certain areas.
How do your products fit?
Our products fit true to size. All sizes displayed on the website are European converted to American Men’s sizes as well.
What is your shipping policy?
We provide FREE Worldwide Express Shipping through DHL/FedEx.
All shipments are insured and traceable with a tracking number. After order is confirmed it takes 2-4 business days for shipments to be sent out, then an additional 4-11 business days to arrive at your doorstep – time may vary depending on the shipping location. When your order ships, your tracking number will be provided to you in 2 business days in order to ensure that the package is in the hands of DHL/FedEx.
What is your payment policy?
We accept all credit- and debit/prepaid cards.
Is this site secure?
Our website is SSL-encrypted with the highest level of security. Payments are processed through a worldwide payment operator known for its maximum level of security.